Q1. A Minnesota security guard is working at a public event when an attendee becomes verbally aggressive and refuses to comply with event rules. The guard must maintain professionalism, ensure safety, and follow Minnesota regulations. What is the best initial approach?

• ○Calmly introduce yourself, listen actively, and use a respectful tone to de-escalate the situation.
• ○Immediately call local law enforcement to remove the attendee by force.
• ○Ignore the attendee and continue monitoring the crowd to avoid confrontation.
• ○Raise your voice to assert authority and demand compliance from the attendee.